What do our patients say about us?
Nearly 400 of our patients kindly completed the Friends & Family survey in 2019.
In our patients' words ….
"Delighted with the service. My entire family now comes to this practice!"
"A brilliant practice where everyone is very helpful. Wouldn't go anywhere else"
"A welcoming practice! All the staff are extremely helpful"
"Amazing dentists. They are all so lovely. Can't believe my luck"
"Awh, I so love my visits to these guys. Great people"
"You don't feel like you're in a dental practice"
"Great practice, amazing staff. Highly recommend them. Best in the area"
"They really are amazing. Thank you all"
"Fantastic dentist! Been coming here for years and wouldn't go anywhere else"
"First time, and they were so good. Thanks guys"
"Everyone is very kind and accommodating"
"Really nice people"
"Really well looked after by all the dentists. The reception staff are truly amazing"
"Highly recommend the dental practice"
"Really great practice, friendly bunch of people"
"Nothing to do, a great dentist. Staff are amazing"
"They were so good, why didn't I come here before. Feels like you are back at school, they tell you everything"
"Lovely practice, enjoy my visits. Reception are great, really feel like they know you. Dentist is wonderful, been here for years"
"Really happy here, fantastic dental team"
"Fabulous dentist. Really lovely receptionist today. So calm and kind"
"Thank you all. A wonderful practice"
"A wonderful practice. He's really kind and considerate. Really friendly reception staff, they all know what's happening and can explain things really well. Thank you for looking after us all"
"Lovely people"
"Really happy with the practice and staff"
"Music was fab at reception. Lovely dentist"
"You all always take good care of me. Can't thank you enough"
"I'm so happy, and so is the dentist. I'm so glad that what he's been telling me, I've been doing and there is an improvement"
"Very nice staff. nice atmosphere, and the music which is new feels really nice"
"Very grateful for all your help"
"Lovely practice. Even better now it's only 9 monthly recall"
"Amazing people"
"Really great practice. reception staff amazing, the music makes it feel like I've walked into a nice classy bar. amazing feeling today. Keep up the good work"
"Really nice. Thank you"
"Yeah dentist was good. I got stickers"
"The early morning sessions are a great introduction. Perfect for us early morning people"
"Really great people. They look after you"
"Really pleased with the practice. Great new dentist, so good"
"Really happy with my dentist. Thank you"
"Really lovely place. People are so amazingly nice. Our nurse is just so friendly"
"Really good dentist. Takes their time"
"Excellent practice"
"Lovely practice, such a wonderful dentist"
"Really lovely practice"
"Amazing experience. Felt like a jazz bar. So calm. Brilliant idea"
"Really happy with the new opening times, really suit for coming before work"
"Loving the music so peaceful first thing"
"Wow, who's he? He is really good. Thank you to my new dentist, amazing. So happy"
"She's really good"
"Great practice, I was always so scared of the dentist, but you're all so lovely. Thank you"
"Really lovely practice"
"Very grateful. Thank you"
"Lovely practice. Seems so calm on a Friday"
"I thought it was a private practice. what a pleasant surprise"
"Fab music to make things smooth sailing"
"Thank you, always lovely to see you"
"Lovely music. So calm for a dental practice"
"Lovely practice, but I'm only in once a year. Thank you to the lovely team"
"Fabulous practice. Thank you all so much"
"Can't thank my dentist enough, I feel like a new man. Teeth look amazing"
"Excellent service"
"I came back treated, and although a really nervous patient, the dentist was so calm and friendly, I was so pleased at how good she was with me, I have never found a practice so good" "Thank you..."
"I always come out with a smile, these guys are so friendly and amazing at what they do"
"Highly recommend them. Go Friday's it feels so different. Music maybe"
"Very lovely practice"
"Such a calm morning. Really don't feel rushed. Wonderful practice"
"Friendly practice"
"Highly recommended, just registered the rest of the family"
"Thank you, for looking after me. Very nice friendly practice"
"A wonderful surgery. Lovely staff"
"Thank you, a wonderful experience every time"
"Really good to see. Impressive. Keep up the good work"
"Really nice practice"
"A lovely new gentleman, I booked for exam but he did my crown and filling. Thank you so much."
"Today I'm still the nervous patient, but this morning so really nice, some really nice relaxing music. Not what you expect from your usual NHS practice."
"Brilliant work. Thank you"
"They are very good"
"Thank you, it was a great experience"
"Recently, every time I come there's some lovely music playing"
"Felt like I walked into a spa or salon, on holiday, lovely warm and welcoming, with some very soft playing music"
"You feel like your being spoilt on the NHS. What a wonderful idea of the music"
"Wonderful people"
"Thank you so much for seeing me in an emergency. Everyone was so good to me thank you again"
"Amazingly calm music in the background"
"A wonderful practice. Lovely music to keep things calm"
"Lovely practice"
"Always a great visit this time music when you arrive and leave. Maybe a suggestion to have the same playing in the waiting room"
"Great experience. Good times for appointments, not too long of a wait"
"Great people. thank you for the care you provide"
"Thank you for looking after my teeth, you are all amazing"
"Really good work"
"Wonderful staff. Really a pleasant visit. Thank you to you all"
"Lovely practice. Reception were great to get me on the day. Thank you so much"
"Thank you for all your help. What a lovely manager"
"Lovely practice, amazing young lady on the desk"
"Brilliant dentist, now I don't need to be back for a few months"
"Always nice, they get you in when you need to. Brilliant work keep it up"
"Lovely practice. Thank you"
"Thank you so much. A wonderful practice, amazing work"
"Wonderful experience at the practice today. It didn't feel so surgical... Fabulous music playing, really relaxing. Thank you"
"Yeah great visit today"
"Lovely practice, very friendly staff"
"Extremely grateful I could come in earlier than expected. Such an amazing practice, make you feel respected, caring, compassionate. Totally respectful"
"Exceptional service. Really lovely people"
"Very pleased with the staff"
"Extremely pleased with the practice, lovely to see changes every time, I come in"
"She really good dentist. The nurse is great too. Never have any problems with them"
"Lovely practice, so clam and refreshing"
"Wow, nice calm music. Have I walked into a zone. Really nice touch. Maybe suggest putting the music everywhere in the practice"
"Lovely music. Lovely people"
"Very good dentist"
"Lovely practice. Really welcoming staff"
"Thanks for getting me in. Lovely friendly team first thing in the morning"
"Really lovely practice, only need once a year now"
"Very nice people"
"You forget the dentistry when everyone is in costume... loved the humour... very friendly staff"
"Lovely practice. Always so nervous, but the nurses are always so calming"
"Love the Halloween spiders... we're not scared of the dentist"
"Very friendly, the music makes it so calm"
"Thank you all for your help"
"Wow, feels like a salon, so relaxed"
"So good. Highly recommend them"
"Wonderful practice, I'm so happy with the care"
"Thank you so much, such a great practice. Lovely people"
"Really good, ethical dentists. Thanks for your help"
"Lovely practice, really lovely staff"
"With the music playing it feels more like a private practice. How special do we feel"
"Really friendly practice, can't believe my luck. Thank you all"
Source : The above are some of the comments from patients during 2019. We were delighted that well over 99% surveyed would recommend us to their nearest and dearest based on their experience at the Dental Hygiene Centre
In our patients' words ….
"Would not go to another dentist!"
"Fabulous practice, really friendly"
"My daughters love coming to the dentist - very friendly practice!"
"Wouldn't want to go anywhere else!"
"Very grateful for the service"
"Brilliant dentist - very thorough!"
"Thanks for getting me in so soon"
"Really friendly and approachable dentist and the nurse was fabulous. They really know how to take care of you"
"Very patient dentist"
"Wouldn't go anywhere else for my teeth!"
"Reception staff always extremely friendly & helpful"
"Very polite & friendly staff"
"Amazing dentist, always looks after me. Thanks"
"Very reassuring"
"All staff very helpful"
"Very friendly people"
"Really happy with the service"
"Always very polite and helpful"
"Really good"
"Reception staff & the dentist were very understanding"
"It's a really friendly team. They answered all my questions. Brilliant service"
"Very efficient service"
"Great service. Very pleased"
"Friendly dentist"
"Amazing people. Really lookafter you"
"A very friendly team"
"Swift service"
"Very good"
"A really friendly team that makes you feel at ease, would definitely recommend them"
"Really polite and friendly team"
"Great care just before the holidays"
"Really friendly team"
"Friendly and efficient"
"Really friendly"
"Nice dentist"
"Really good fella"
"I remembered her from last time. She was fun"
"Such lovely people working here"
"Amazing I still get my sticker"
"Really lovely to be here! Friendly bunch"
"New relaxing music playing in the background make the dental experience all the m ore relaxing"
"Really friendly staff"
"Very calm music"
"Really polite staff. Really make you feel at ease and the relaxing piano music is lovely"
"Lovely ladies, so helpful"
"Very nice piano music in the background. You'd not think it was the dentist"
"Enjoyed the dentist this morning, very relaxed and engaging staff"
"Wow, looking forward to the new services being introduced"
"Calming music"
"Lovely dentist"
"Extremely lovely team to be looking after me"
"Really lovely people"
"Really friendly staff"
"Couldn't have asked for a nicer team looking after me. Keep up the great work!"
"A really great team, my kids and I felt really looked after. Thank you"
"Fantastic service every time"
Source : The above are some of the comments from patients during the twelve months to June 2017. We were delighted that over 99% surveyed would recommend us to their nearest and dearest based on their experience at the Dental Hygiene Centre
In our patients' words ….
"My whole family comes here. Wouldn't go anywhere else!"
"Really cool dentist!"
"Exceptional service from the moment you walk in the door. Highly recommendable"
"First visit and they were friendly, informative and reassuring"
"Have been attending this practice for years with my family. Excellent service from both the dentists and hygienists. Can't recommend enough!!"
"Absolutely marvellous! And the nurse was very calm too! Highly recommendable for nervous patients!"
"The dentist and nurse are both caring and gentle"
"Always happy with treatment and care. Seen promptly, lovely staff."
"Very pleased"
"Very friendly and nice"
"Excellent dentist!"
"I have always been very happy with the service and treatment I have received"
"Excellent practice with very friendly and professional staff"
"Always had good service"
"Very good service"
"Good customer service, approachable staff and efficient administration"
"Always understandable when children or I are sick & when I have to cancel/re-schedule. Great text & e-mail service. Excellent dentist, great with the children. Friendly & personal service from reception staff"
"Professional and friendly"
"very friendly and approachable"
"Dentist here are very helpful and supporting. Thank you"
"Great service and friendly staff"
"Friendly staff explained everything involved in my treatment"
"Very satisfied friendly service"
"Friendly, clear, helpful, good with kids"
"They are always friendly, professional & helpful"
"Always a pleasant experience with friendly courteous staff"
"Excellent service & friendly staff"
"Painless & quick! Always extremely satisfied"
"Being quite nervous of the dentist, I find this surgery very reassuring. The staff are genuinely welcoming and I would not hesitate to recommend this practice."
"Good care from dentist"
"Always been very satisfied with the service"
"Very friendly and efficient"
"Helpful and great service"
"Great service"
"Good and friendly staff"
"Always been great, with myself and kids"
"Very nice practice, reception staff is always so helpful"
"Lovely practice, friendly and approachable staff"
"Friendly dentist and staff"
"Very happy with my treatment here"
"Very nice staff"
"I've only praise for this practice. Efficient & friendly service!"
"A most caring, friendly practice"
"Lovely and professional staff always recommend this practice to my family and friends,friendly staff"
"This is a really good practice - wouldn't go anywhere else. Very thorough"
"Very friendly practice!"
"The dentist is very kind & patient"
"Received excellent friendly care.''
"Always get sound advice"
"Really appreciated being called at short notice as I had lost a filling"
"I don't mind who I see - all the dentists are good here!"
"Always very friendly & polite"
"Lovely dentist. Kind and patient"
"The whole team is always so helpful - wouldn't go anywhere else!"
"I am a very nervous patient but I'm always fine with whoever I see"
"Very gentle dentist!"
"All very helpful"
"Don't mind who I see here - they're all very good!"
"I really appreciate the text reminders!"
"Very friendly & polite staff"
"Even though I arrived a few minutes late they accommodated me!"
"Very helpful & understanding reception staff"
"All the staff very accommodating"
"The dentist really put me at ease for my first appointment - I was very nervous after suffering trauma at another practice previously"
"Very, very good service"
"I have full faith in the dentists here"
"I think this is the best dentist I have ever been to! The receptionist is always very obliging & always has a smile on her face. Marvellous!"
"Never had a problem getting an appointment, friendly staff"
"My whole family comes here & we wouldn't go anywhere else!"
"I've said it before & I'll say it again - a fantastic practice!"
"I wouldn't go anywhere else. They are so friendly here!"
'Source :The above are some of the comments from patients during 2015. We were delighted that over 97% surveyed would recommend us to their friends and family based on their experience at the Dental Hygiene Centre'
In our patients' words ….
"Exceptionally friendly & helpful"
"Nice welcome when making first appointment."
"I couldn't ask for a better dentist. All staff are wonderful and it's a calming atmosphere here"
"Very happy with everything especially because I'm a nervous patient."
"Whole family attends here."
"Quality service. Very good."
"Staff have excellent manner and work ethics. Always welcomed with a smile and always very helpful and clear."
"Very good."
"I always have a very good service at this practice. Thank you."
"Everything is excellent. Very friendly practice."
"10/10"
"Very good service."
"I like the use of text reminders"
"Excellent service. V.friendly dentist."
"Great service. Friendly & helpful."
"Great dentists."
"Very good, attentive care."
"All very good."
"Always professional but warm & friendly. Efficient. One of the best practices I have used."
"Excellent surgery."
"Always a good service."
"Very friendly and helpful."
"Excellent as always!"
"Very pleasant people."
"The hygienist was very good and I would see her again."
"Always friendly!"
"Fab dentists."
Source : The above are some comments from 176 questionnaires completed by patients during April & May 2014
In our patients' words ….
"Brilliant dentist and the hygienist is great too!"
"10 out 10!"
"Excellent every time"
"No pain. Best dentist I have ever had."
"Friendly helpful service. Very good with emergencies."
"I wouldn't go anywhere else!"
"Very good service, as usual"
"Wonderful practice!"
"Very good service!"
"Excellent care always."
"Always efficient & friendly"
"Feeling good"
"Always fast, efficient & friendly"
"Outstanding staff. Makes my phobia easier!"
"Professional Practice & friendly"
"Excellent service"
"Lovely staff & extremely gentle dentist. Thank you."
"Always very helpful"
"Dentist kept me informed at each step."
"Very helpful, friendly people. Explained everything really well."
"Very professional staff and dentist! Very pleased."
"I always feel welcome & at ease"
"Very good service & experience. Thank you!"
"Very professional & friendly."
"Reception is always most helpful"
"Overall, just a great visit."
"I saw a new dentist who was extremely nice, helpful & gentle!"
"Have always received excellent treatment."
"Fantastic dentist."
"I would definitely recommend this Surgery"
"All my family come here & are very pleased with the way we are looked after"
"Outstanding dentist"
Source : The above are some comments from 225 questionnaires completed by patients during April 2013
In our patients' own words….
"Would not go anywhere else!"
"Best dentist I've ever had"
"I can't believe how well I've been treated!"
"Have already recommended several people and know they attend"
"As a new patient I am extremely happy with the service. Thank you"
"All very good, a pleasure to come here"
"All family come here. Very happy"
"Thank you all for your kindness"
"Very happy with the service"
"Very nervous first visit; have been treated and am ok now"
"Very good dentists here"
"Brilliant!!"
"Thank you"
"Always very polite & helpful reception"
"Very friendly & helpful"
"Thanks! Good practice for my family"
"Friendly & efficient"
"Very prompt & excellent service"
"Excellent service"
"Very helpful reception & caring"
"Always feel looked after!"
"Very happy with my experience to date"
"Always a very friendly & helpful service"
"I waited less than 10 minutes and was very pleased with everything"
"Very happy with the service I have received here"
"Good explaining & discussion"
"All good - thanks"
"Very good work very happy"
"Very friendly and reassuring"
"Dentist, nurse & reception, all very kind & polite"
"Very thorough examinations"
"Very friendly staff. Excellent dentist. Really good experience today"
"Fantastico!!"
Source : The above are some comments from 185 questionnaires completed by patients during April 2012
In our patients' own words….
"Thank you for your help, care and professionalism."
"Felt relaxed and received an excellent service."
"I have never felt so confident and at ease with a dentist before."
"Very pleased with all the staff and my son thought everyone was very friendly."
"Very good service."
"Treatment description was very informative"
"Very good, lovely dentist."
"Very professional"
"Practice has a happy atmosphere."
"A very friendly practice and they always try to fit you in as emergency."
"Always feel well informed and never an unpleasant experience"
"Thank you for good advice"
"Glad I'm a patient at this practice"
"Always dealt with in a courteous and professional manner"
"Cannot speak highly enough of this dental practice. I have had a lot of treatment here over the years and everyone has been kind and caring. Many thanks"
"Very friendly. Very professional – all in all, excellent service"
"Very friendly and helpful staff"
"Very friendly atmosphere. Everything is explained in detail. Minimum waiting time is a plus!"
"Always very happy and confident with treatment"
"Very helpful to me and my wife"
"Always friendly and helpful"
"Very friendly and efficient and helpful"
"Been happy with this practice"
"Fantastic"
"Very satisfied. Thank you!"
"Lovely!"
"Friendly and great with nervous patients"
"Have already recommended many of your patients"
"A first class practice - would have no hesitation recommending this practice."
"Cannot fault it!"
Source : The above are some comments from 228 questionnaires completed by patients during March, April & May 2011.